Privacy Policy

What does our Privacy Policy cover?

This Privacy Policy describes private regulations for eux.co and are solely related to information collected through this website and the related web pages. The Privacy Policy includes the description of the following parametres:

• The identifying personal data we collect from the visitors through this website, the way we use it and the third parties we share it with
• The possibilities the visitor to the website has with the collected data
• Security steps taken to protect your data
• The way the visitor can correct in the data provided

Information on personal data processing

EURO TIM Ltd. as the owner and regulator of the EUX brand, provides its customers and visitors to the following website: https://eux.co with information, documents, content and communication tools, such as contact forms and newsletters through different communication channels and forms.

The user or visitor is any person who uses the eux.co domain and website. Using implies surfing the website, sending inquiries through the existing contact forms and interacting with website elements and content.

Euro Tim Ltd. (Hereinafter referred to as: Service provider) is the only owner of the collected data on the eux.co domain and website. Service provider shall have access to and collect solely the data the potential visitor submitted voluntarily through e-mail or some other direct contact form. Service provider shall not sell or lease such data no any third party.

The collected data shall be used for the purpose of replying to the inquiries through the available communication channels. The data shall not be disclosed to third parties outside the Service provider’s company, except in cases where it is necessary for the purpose of responding to customers’ inquiries, such as the execution of orders or transfers to the Service provider’s distributors.

Unless the user or visitor refuses to receive notifications, the Service provider will continue to send him news notifications, as well as notifications regarding discounts and promotions, the launching of new products and services and changes in the Privacy Policy.

Personal data controller

In performing its business activity, the Service provider collects and processes personal data while respecting all the relevant laws and regulations. As personal data controller, the Service provider determines the purposes and means of the personal data processing and is responsible for keeping and using personal data i written and/or digital form. The Service provider can also be a personal data processor in the event of processing personal data according to the written instructions by the personal data controller.

Contact information on personal data protection

Our customers and website visitors can contact the Service provider concerning all the inquiries on personal data protection and the Privacy Policy through the following communication channels:

E-mail adsress : eurotim@eurotim.com.hr

E-mail adsress : eux@eux.co

Contact number : +385 (0)52 691 350

Access to and control over your data

Our customers and website visitors can opt out of receiving and contact form from the Service provider at any moment by contacting the Service provider via e-mail or telephone.

Our customers and website visitors can request the following:

– Access to personal data the Service provider collected from them, if he did do so.

– Correction or modification of data the Service provider collected from them.

– Deletion of data the Service provider collected from them.

– Expressing concerns, wishes and criticism on the use of their data.

Personal data collection and use

The Service provider collects and controls personal data for the purpose of informative, sales, B2B and B2C customer relationship for his own services and for the purpose of meeting the legal and regulatory obligations, as well as achieving his own legitimate interests of lawful business.

If the Service provider is required to do so by the relevant laws and regulations, he will seek the customers’ and visitors’ explicit consent for particular uses of data.

The reasons for personal data processing may be the following:  

• Sales or service providing
• Sales and marketing activities of the Service provider
• Administraton of contractual relations, invoices, quotations and schedules
• Receiving and handling negative feedback, complaints and claims
• Debt collection or forced debt recovery procedure

The reasons for processing your personal data based on legitimate interests are the following:  

• Informing users of changes in the Terms and Conditions and Privacy Policy
• Fraud prevention and detection
• Sales and administrative procedures

For all the other activities not covered by the aforementioned reasons, the Service provider will require an additional consent. The users and visitors have the right to withdraw their consent at any time.

Personal data security

We take the user and website visitor data security protective measures. When using contact forms and logins to the website, the users’ and visitors’ data are protected both online and offline.

Communication between our website and users takes place through a secure SSL encryption. The Server provider suggests the users always to check if the website address starts with https with the padlock icon inside the address bar being closed.

Additional protection is achieved using Cloudflare system providing the website with the additional firewall protection, SSL communication protocols and DDOS protection.

All the necessary security measures have been taken in the offline sphere of your data protection, as well. All the data collected online are provided only to specific and authorised persons who need the data for the purpose of administrative and contractual relations, while the computers and server of the Service provider are kept in a safe environment and have an antivirus protection.

Newsletter subscription

When subscribing to the Newsletter, one needs to submit the basic information, such as name, surname and e-mail address, except in the case of receiving a product system design for which additional information is required due to anti-spam and the legitimate confirmation of the validity of the inquiry.

The Service provider uses Mailchimp, the third party’s service, for newsletter subscriptions. Using Mailchimp, the third party’s service, notifications and news are sent to the user and promotional activities are performed. By submitting to the Newsletter list, the user opts in to receive notifications and similar news and he can request to be removed from the list any time using the available contact forms.

Due to using the third party’s service for the purpose of conducting the Mailchimp newsletter campaign, the third party has access to the names and e-mail addresses of all the registered users. Learn more about your personal data processing by the Service provider Mailchimp by reading their Privacy Policy.

Google reCAPTCHA v3

When subscribing to the newsletter and using contact forms, reCAPTCHA protection, version nr. 3 is activated by the Service provder Google. It is used as a bot and spam attack protection, which may occur often through registration and contact forms. Learn more about the Google reCAPTCHA v3 terms and conditions by visiting its website and reading its Privacy Policy and Teroms and Conditions.

Embedded content from other websites

Specific notifications and website content may have embedded elements from other websites or service providers, such as video clips, images, items, etc. Such content behaves in the same way as if the user has visited its original source.

However, such content can collect data on the user and the visitor, use cookies, embed the additional user activity tracking and monitoring systems, particularly if the user or visitor have their user accounts linked to the website content, such as a Youtube video embedded into the Service provider’s websites, with the user actively using his own Youtube account opened and activated on the same Youtube website.

Personal data sharing

As mentioned before, the Service provider is the only one who has a direct access to users and visitors personal data. In the event of administrative and sales activities, he shares such data with the specific authorised employees within its company. Using the newsletter system, the Mailchimp service provider has a partial access to the data.

In the event of technical problems, the external servers can obtain a potential access to the personal data for security reasons or for the purpose of backup.

When concluding purchase contracts and agreements, the Service provider may share the specific personal data with the Distributor in order to make and complete the sales or direct the user or visitor to Distributor’s contact form, in which case the Service provider will not control or be liable for the user’s personal data anymore but the Distributor, depending on his policy will control the data for his part.

The Service provider uses Google Font service to display fonts on his websites, leading to the collection of specific user cookies.

Cookies

We use cookies on our websites. A cookie is a text file the website the user or visitor use store on their device (such as computer, tablet or smartphone). The Service provider uses cookies in order to facilitate and improve access to the functions provided by the website to the visitors and users.

Cookies provide a more efficient access to the website due to the identification of returning users and website visitors. Cookies may also be used to track and target the Service provider’s users’ interests in order for the Service provider to be able to improve user experience on his website.

Learn more about the cookie policy of the Service provider on the following link: eux.co/en/cookie-policy

Links

The Service provider’s websites include links to other, external sites. The Service provider asks the users and visitors to use the Internet responsibly, stressing that he is nor responsible for the content or privacy policy of such websites, nor the processing of personal data on the said websites.

The Service provider suggests his website users and visitors to use the Internet in a responsible way when visiting their websites and to read and observe their privacy policy in order to fully protect their personal data.

Access to personal data:

The Service provider shall take the necessary technical and organisational measures to process the collected personal data solely in a way and in line with the said purpose. If it is necessary to do so for the purpose of performing his business activities, the Service provider shall allow access to personal data to the following third parties:

• Government and public authorities, for the purpose of the implementation of legal obligations, have the right to access personal data
• Lawyers, service centres, financial institutions
• Printing houses and other business partners

All the entities except Government and public authorities process personal data solely according to the Service provider’s instructions whose priority is the protection of his users’ and visitors’ personal data.

Personal data processing:

The users’ personal data are processed within the European Economic Area (EEA) by the Service provider, whose responsibility and obligation is to keep them confidential as defined by the contractual relationship and observing all the technical and organisational measures regulating data protection.

The users’ and website visitors’ personal data the Service provider collected will not be available to anyone without the authorisation provided by the Service provider.

Exercise of rights

When provided by law, the user and website visitor have the right to be informed on their personal data processing, to withdraw the consent at any time if the collected data were submitted with their consent, to correct or complete personal data in order for them to remain accurate, to delete personal data when they are n longer needed, to file a claim to the Service provider or the competent national authority.

The Service provider shall provide communication channels to all the interested parties for the purpose of exercising their rights related to personal data protection by making a request with a valid user identification:

E-mail address : eurotim@eurotim.com.hr

E-mail address : eux@eux.co

Contact number : +385 (0)52 691 350

Storage of personal data

The storage period of the users’ and visitors’ personal data depends on the purpose for which the data are processed. Data collected for the sending of quotations for information purposes or providing information can be stored for the additional 12 months from the date of conducting the communication activity, while the data collected for the purpose of processing on a legal basis are stored in accordance with the time limits of the provisions of the law concerned (such as the Law on Accounting, etc.)

Specific cookies may also have a longer storage period. Learn more about it on cookie policy websites.

Updating personal data processing information

The Service provider regularly reviews and updated information on personal data processing according to changes in his own business processes and in line with legal and regulatory obligations. The valid version of the information on personal data processing is available on the eux.co website.

In the event of significant changes significantly affecting personal data processing, the Service provider will promptly publish the related information on the website, directly informing the users through a newsletter or direct e-mail contact.

Additional useful documentation:

• Regulation on Personal Data Protection [Download the Regulation]
• Law on the Implementation of the General Regulation on Personal Data Protection [Download the Law]
• Law on Personal Data Protection – Consolidated text [OG 106/2012]

Right to lodge a complaint with the supervisory authority

In addition to the complaint of the personal data processing lodged with the Service provider, one can lodge the complaint on personal data processing with the Personal Data Protection Agency:

Address : Martićeva 14, 10000 Zagreb

Contact number : +385 (0)1 4609 999

E-mail address : azop@azop.hr

Official website : www.azop.hr